Please note that credit card payments for Aquanauts Grenada are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to firstname.lastname@example.org for all inquiries regarding your credit card payments and chargebacks.
CANCELLATION & REFUND POLICY
Diving; Snorkeling and Dive Course bookings: A refund will be issued if cancelled 48 hours prior to trip departure / course start. However we do charge a 10% cancellation processing fee. No refunds are given for cancellations within 48 hours of trip departure / scheduled course start or for no shows.
Accommodation Packages: if the reservation is cancelled within 7 days of arrival, 3 nights payment will be forfeited, regardless of the reav son for cancellation. No shows, delayed arrivals or early check-out will not be refunded; regardless of the reason. Unused portions of hotel and/or package plans are non-transferable and not redeemable for cash. We recommend travel insurance.
TERMS & CONDITIONS
Trekksoft AG acts as reservation platform for Aquanauts Grenada Ltd. and any payment shows acceptance and acknowledgment of the terms and conditions as stated herein: Trekksoft AG acts only as agent for owners and contractors providing transportation, accommodations, diving and other services. All tickets and/or vouchers are issued subject to terms and conditions under which transportation, accommodations, diving and other services are offered or provided and constitute the sole contract between the supplier and the tour member. Trekksoft AG and Aquanauts Grenada Ltd. shall not, at any time or in any way, be responsible for loss, injury or damage arising from an Act of God, act of government or de-facto authority, war, civil unrest, any kind of hostilities, strikes, thefts, sickness, quarantine, immigration or custom regulations, hijacking, breakdown, delay, cancellations, error, omissions or other causes beyond its control. Furthermore, Trekksoft AG and Aquanauts Grenada Ltd. reserves the right, without notice to make changes or cancellation, in part or whole as circumstances dictate. Trekksoft AG and Aquanauts Grenada Ltd. accept no liability for the consequences of the personal activities of any passenger who is deemed personally responsible for the decision concerning conditions of health, safety or fitness for diving and other activity, or any circumstances beyond its control. Trekksoft AG and Aquanauts Grenada Ltd. and its transportation services will not be responsible for, and will not issue refunds or credits for the following: early departure by customer’s choice; dives cancelled as a result of inclement weather and/or Acts of God; damages or costs resulting from postponed flight times, including but not limited to missed transportation connections; or for errors herein. Maximum attention will be given to safety at all times. Furthermore, Trekksoft AG and Aquanauts Grenada Ltd. will not be responsible for loss or costs incurred as a result of passenger’s failure to supply proper identification for entry or participation requirements. It is the passenger’s responsibility to comply with all customs and immigration laws.
BE SURE THAT YOU UNDERSTAND THE TERMS AND CONDITIONS AS WELL AS THE RESTRICTIONS.
The purchase of trip cancellation and interruption protections, along with accident and baggage insurance is strongly recommended.
NO RESERVATION IS CONFIRMED UNTIL PROPER PAYMENT IS RECEIVED.